Shipping + Returns
 

We treat all orders that are received through our website as "special orders". We are a small company and rarely ”pre-stock” items, so in most cases, your piece will be created to your specifications AFTER receiving the order. Therefore, please allow between 3-5 business days for us to fill and ship your order.

You will receive an email confirmation of your order once it has been placed. If an item is back-ordered or delayed, you will be contacted via email or telephone as soon as possible with an estimated ship date.

CUSTOM ORDERS

DCZ Designs welcomes and encourages custom orders. Design intricacy and availability of gemstones, glass crystals and beads will determine production time and cost of your special order. Please contact us to discuss specific details concerning your one-of-a-kind piece! All sales are final for custom orders.

WHOLESALE

For wholesale information and pricing, please contact us via email or call us Mon. – Fri. at 601-421-0808 from 9:00 am – 5:00 pm CST.

PAYMENT OPTIONS
We accept American Express, Visa, Mastercard, and Discover credit card payments.

SALES TAX

Sales tax is automatically calculated based on your shipping address. All retail orders that ship within Louisiana and Mississippi are subject to sales tax.

SHIPPING & RETURNS

Orders for in-stock items will ship via USPS Priority Mail with appropriate insurance and tracking for $10 flat shipping fee. Most orders will be mailed within three to five business days. However, due to the hand-fabricated nature of our products, some may require additional production time. If this is the case, you will be notified via email with the expected ship date. All items will ship via USPS Priority Mail with an expected delivery time between 2-5 days depending on your location. Shipping and delivery times may be delayed during holiday seasons, so please add at least one day to the shipping time frames provided. Pricing is subject to change.
For shipments outside the continental United States, please send us an email or call us at 601-421-0808 for estimated shipping costs. Customers are responsible for international duties, taxes, and refused shipping charges.

RETURNS AND EXCHANGES
If for any reason you are unhappy with any item that you have purchased from our website, you may exchange it for another item within 14 days of the date of purchase. Otherwise all sales are final. Unfortunately, we cannot accept returns or exchanges on any custom orders.
Items must be returned in their original packaging in perfect condition. We cannot accept COD deliveries. Should an item need to be returned for repair, please contact us by email or call us Mon. – Fri. at 601-421-0808 from 9:00 am – 5:00 pm CST. 

Items to be returned for exchange should be shipped to the address below:
DCZ Designs
PO Box 201
Madison, MS 39130

REPAIRS AND ALTERATIONS

We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage due to normal "wear and tear". Repairs may incur a minimal charge.

We will do our best to accommodate your repair request, but due to the nature of our products, some components may no longer be available for repair on older items.
We offer size alterations for bracelets and necklaces for a $15.00 fee plus shipping charges. We also will replace lost earring mates for half of the cost of the original pair of earrings plus shipping. Should an item need to be returned for repair, please contact us by email or call us Mon. – Fri. at 601-421-0808 from 9:00 am – 5:00 pm CST.

Items to be returned for repair or alteration should be shipped to the address below:
DCZ Designs
PO Box 201
Madison, MS 39130

For your protection, please insure the package for the full purchase amount. DCZ Designs is not responsible for items damaged or lost in transit.

CARING FOR YOUR DCZ DESIGNS JEWELRY

Your DCZ Designs jewelry piece is crafted using natural gemstones, glass crystals, hand blown glass beads and hand wired with precious or semi-precious metals. Natural exposure to air and humidity will cause some tarnishing of metals and dulling of stones. To restore the luster of your piece, polish with a soft cotton cloth or silver polishing cloth.
Avoid exposure to water, detergents, and other chemicals to preserve the integrity and life of your piece. Avoid bathing and showering while wearing your jewelry piece, especially if it has been created with natural leathers, linens, rhinestones, or plated metals. 

Store your jewelry in a dry area away from direct sunlight, preferably in a soft pouch or closed jewelry box.

Enjoy!